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Communication
Skills
- Learn Effective
Writing Techniques
- Use Nonverbal
Language Effectively
- Speak Clearly
and Effectively
- Develop Presentation
Skills
- Listen Actively
- Focus on Reader/Audience
Teamwork/Human Relations
- Build Customer/Coworker
Rapport
- Create Enthusiastic
Work Teams
- Deal with Difficult
People
- Communicate
Clearly and Positively
- Develop Good
Judgment
- Get Others
to Cooperate
Stress Management
- Look for Signs
of Stress
- Identify Sources
of Stress
- Take a Stress
Test
- Consider Life
Stresses
- Concentrate
on a Positive Attitude
- Learn to Deal
with Others
- Practice Time Management - Organization
Techniques
- Use Stress
Busters
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Telephone
Techniques
- Projecting
a Professional Image and Making a Good Impression
- Improving Telephone
Contacts
- Listening and
Focusing for Meaning
- Answering
and Placing Calls
- Handling Difficult
Callers
- Building Rapport
- Screening Calls
- Assessing Personal Telephone Skills
- Cutting Telephone Costs and Time
Time Management/Organization
- Analyze Time
and Take Control
- Use Time Saving
Techniques
- Set Priorities/Organize
Tasks
- Deal with
Paperwork
- Identify Time
Wasters
- Handle Interruptions
- Make a To-Do List
- Keep Life in Balance
Job Search Techniques
- Develop Effective
Resumes
- Write Persuasive
Employment Letters
- Be Successful
at Interviewing
- Project a
Professional Attitude
- Develop Positive
Characteristics for Success
- Dress for Success
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